Lost, Stolen and Replacement Ucards
What to do if you lose your Ucard
- Notify the Student Services Information Desk (SSiD) immediately, located in Gallery 4 on level 4 of the Union of Students' Building.
- Check with the Union Reception in case it has been handed in there.
- If you left your UCard in an exam contact Registry Services in Edgar Allen House, 241 Glossop Road.
If your lost UCard is handed in to SSiD we will email you notification to collect it.
If you lose your card during Intro Week, you will not be able to get a replacement until the following week, so look after it carefully.
What to do if you find a UCard
If you find a UCard you should take it immediately to SSiD or the Computing Centre.
What to do if your UCard is Stolen
If you suspect your UCard has been stolen, it is very important to notify the Student Services Information Desk (SSiD) immediately. If your card is stolen with other property, (wallet etc), you will not be charged for a replacement, but you must report the theft to the Police and bring a letter issued by the Police detailing your Police Crime number when you collect your replacement UCard.
Replacement Ucards
SSiD will issue a new UCard for a replacement fee of £5.00. The following exceptions may apply:
- The card has been stolen and a Crime Reference Number can be provided (this must be on paper with a Police Force letterhead)
- The card is over 2 years old and is worn or damaged through reasonable wear and tear
- The card is faulty or badly printed
- The cardholder's appearance has altered significantly
- The cardholder changes department
- The cardholder's name changes
- The cardholder's dates of study change
Please note: once a new Ucard has been issued, we cannot reactivate any previous cards.
If you are unable to call into SSiD or the Computing Centre to request a replacement UCard. You can arrange for a replacement UCard to be posted out to your address for a charge of £5 plus £1 to cover postage costs.
You can use the University's Online Store to access this service.
Replacement Student Ucard (postage only)
SSiD does not issue Staff or External Ucards.
Please note: free card holders are available from SSiD for Medical students ONLY. This does not include Nursing and Midwifery students