Complaints Procedure
| Purpose |
For informal or formal complaints about the delivery and quality of services received, or about the delivery and quality of teaching, tutorial support, supervisory provision or any other matters relating to a programme of study. |
|
| Grounds |
This procedure can be used for any complaint except those matters for which a separate procedure exists (see elsewhere in this table). |
|
| Process |
Having first attempted to resolve matters informally, for example by accessing the Pilot for the Early Resolution of Student Complaints, a student can complete a Complaints Form (Stage 1), and send it to the address shown on the form. The complaint is considered first by the head of the appropriate department or service (unless the complaint relates to that individual). If it is not resolved at that stage, you can then submit a further Complaints Form (Stage 2) which will be referred by a nominee of the Registrar and Secretary to the appropriate Faculty Officer or other person. If you are still not satisfied with a decision taken in respect of a complaint or appeal, you may submit a Case Review Request Form requesting that your case be reviewed by a Pro-Vice-Chancellor. |
|
| Contact |
Complaints |
Case Review |
| Advice for Students |
The Student Advice Centre can advise a student on their position. |
|
| Procedure | ||
| Downloads | ||