You said that you wanted to wait less time to see a counsellor.
We have reduced the waiting times for both “registration to initial appointment” and “initial appointment to first session”.
You said that you wanted the Counselling Service to be more accessible at the times that you need it.
The Service now remains open throughout the day including lunchtime. In addition more counsellors are available on Thursday evenings for late night opening and we now have more initial appointments available during the afternoons.
You said that you wanted more variety of workshops.
We have expanded our range of Skills for Life groups and workshops.
You said that our website could be clearer.
We have improved our homepage and are continuing to work on the rest of the site.
