You said that the eatwithUS Card offer could be improved.
We have now made the card one of the most flexible catering cards in any university by making it available in 14 different outlets across campus and in the Student Villages (including The Ridge Bar) and The University Arms.
You said that we needed to look at the quality and value for money in eatwithUS outlets.
We now regularly refresh our menus and check our prices against other similar outlets and cafes, including the Students’ Union, Starbucks and outlets in other universities, to ensure that we are offering better value for money than our competitors.
You said that University accommodation could offer better value for money.
University accommodation is not just about paying for a room; there are many benefits also included in the rent. Our rents include all utility bills, free internet connection in almost all locations (and access to the University network), social activities and events, on-site welfare support if you need it, on-site 24 hour security, as well as a range of different types of accommodation to suit different budgets. The majority of these extras are not included in private housing rents. In addition, University accommodation offers flexible contract lengths, with short contracts available so students don’t have to pay rent during the summer vacation.
You said that we could improve our response to maintenance requests in University accommodation.
We have reviewed the system to simplify the process of reporting a maintenance problem and hope in future to provide a more efficient service. A staff training programme has also been implemented, with the aim of improving customer service in this area.
