You said that you thought sports facilities were too expensive
We carry out an annual benchmarking of prices and facilities in the local area.
We have reviewed S10 Health memberships and introduced some new services which you seem to like.
You said you would like U Sport to introduce more initiatives
S10 Health has promoted a number of initiatives with the Students Union/University including “Give it a go”, “Lifestyle Challenge” and “Body Image Week”.
We have introduced what we hope are better ways of communicating with you. This includes the FOCUS bulletin, a text messaging service, focus groups and new customer feedback mechanisms.
We are committed to rolling out online bookings during 2006.
You thought that we should introduce some new facilities
We have recently carried out a programme of refurbishments, for example the S10 Health changing facilities, the pool changing rooms and the ground floor of S10 Health fitness centre. We are planning to refurbish the first floor of the fitness centre around Easter 2006.
