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University Health Service
Annual Student Satisfaction Survey 2005
You said that you found difficulty getting through on the telephone
- We have recruited an additional receptionist so we can answer more calls a day.
- We have also introduced a new menu for you to choose from when you call the Health Service. This means that you can go directly to audix if you wish to request a repeat prescription. In addition, you can also request to be put straight through to the nurse practitioner.
You said that you found difficulty getting an appointment
- We have recruited two additional clinical members of staff, a GP and a Nurse Practitioner which means that we can now offer a substantial increase in the appointments available each week.
You said that the waiting room was too quiet
- We have introduced music into the waiting room to make you feel more comfortable and to mask conversations at the reception desk. We hope this will give you more privacy.
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