University Health Service

Annual Student Satisfaction Survey 2005

You said that you found difficulty getting through on the telephone

• We have recruited an additional receptionist so we can answer more calls a day.
• We have also introduced a new menu for you to choose from when you call the Health Service. This means that you can go directly to audix if you wish to request a repeat prescription. In addition, you can also request to be put straight through to the nurse practitioner.
  

You said that you found difficulty getting an appointment

• We have recruited two additional clinical members of staff, a GP and a Nurse Practitioner which means that we can now offer a substantial increase in the appointments available each week.

You said that the waiting room was too quiet

• We have introduced music into the waiting room to make you feel more comfortable and to mask conversations at the reception desk. We hope this will give you more privacy.