How Did We Do Today?
Way You Can Give Feedback:
3. Twitter
4. Focus Groups
Why do we need your feedback?
Comments, complaints, compliments or even new ideas are welcomed as an opportunity for us to understand what you want from the services we provide.
- We need you to tell us what we are doing wrong - so that we can put right our failures.
- We need you to tell us what we are doing right - so we can build on our successes.
How do we use your feedback to improve our services?
We hold a monthly meeting to discuss the comments, suggestions and complaints you have made and:
- Make the minor changes arising from your comments, suggestions and complaints
- Investiagte the costs and benefits of making major changes you suggest
- Decide which questions need to be discussed further with colleagues and seniors elsewhere in the University
- Which issues we need to form the basis of one of our quarterly referesher training sessions