Who do we serve?

In a typical year:
- 300,000 enquiries handled
- 116,000 visitors to our 'one-stop' shop
- 4 million hits on the SSiD website.
- 45,000 emails
- 20,000 telephone calls
The Groups We Serve:
- 49% are Undergraduate Students
- 36% are Postgraduate Taught Students
- 15% are Research Students
- 47% are International Students
- 18% are Prospective Students
- 67% are Current Students
- 15% are Past Students
The Student Status documents produced in a year:
- 6,700 Bank Letters
- 5,300 Council Tax Exemption Certificates
- 7,900 Standard Certificate of Student Status
- 8,300 Term Address Certificate of Student Status
- 3,299 Fee Payment Letters
- 1,312 Summary of Results
- 9,000 Transcript of Qualification
- 2,000 other letters