Who do we serve and what do they think of us?
Total Enquiries
- We deal with over 300,000 enquiries a year
- More than 116,000 customers visit our 'one-stop' shop each year.
- There are 4 million hits a year on the SSiD website.
- We respond to 37,000 emails a year
- We answer 20,000 telephone calls per year.
- 85% of customer enquiries are completed on the spot.
The Groups We Serve:
- 49% of enquiries are from Undergraduate Students.
- 36% of enquiries are from Postgraduate Taught Students.
- 15% of enquiries are from Research Students.
- 47% of enquiries are from International Students
- 18% of enquiries are from Prospective Students
- 67% of enquiries are from Current Students
- 15% of enquiries are from past students.
Student Satisfaction
| 2007 |
2008 |
2009 | 2010 | 2011 | |
| Annual Student Satisfaction Survey | 94% | 93% | 93% | 94% | 96% |
| International Student Barometer | 95% | 97% | 96% | 96% | 98% |