Who do we serve?

In a typical year:

• 300,000 enquiries handled
• 116,000 visitors to our 'one-stop' shop
• 4 million hits on the SSiD website.
• 45,000 emails
• 20,000 telephone calls

The Groups We Serve:

• 49% are Undergraduate Students
• 36% are Postgraduate Taught Students
• 15% are Research Students
• 47% are International Students
• 18% are Prospective Students
• 67% are Current Students
• 15% are Past Students

The Student Status documents produced in a year:

• 6,700 Bank Letters
• 5,300 Council Tax Exemption Certificates
• 7,900 Standard Certificate of Student Status
• 8,300 Term Address Certificate of Student Status
• 3,299 Fee Payment Letters
• 1,312 Summary of Results
• 9,000 Transcript of Qualification
• 2,000 other letters