The University of Sheffield
Student Support and Guidance

FAQs (Frequently Asked Questions)

Question: I am worried that whatever is upsetting my student may cause them to fail their exams, but they don´t want to cause a fuss. What should I do?

Question: One of the students that I tutor was hospitalised last week. His mother has rung me twice this week asking how her son is (but doesn´t appear to know he´s in hospital). What should I do?

Question: My student is behaving in a bizarre way. Am I in danger?

Question: What kind of record should I keep of confidential conversations with a student?

Question: My student has told me about an incident that happened to them over the weekend that is very upsetting. They have told me that they do not want to tell anyone about this. What should I do?

Question: A student who is in my tutor group has come to me and told me about a serious problem that one of my other tutees is experiencing. What should I do about this?

Question: A student has come to me upset because they are unable to attend an exam due to religious circumstances. What should I do?