Student Complaints
Student Complaints are a student-initiated procedure.
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Purpose |
To allow students to complain, either informally or formally, about the delivery and quality of services received, or about the delivery and quality of teaching, tutorial support, supervisory provision or any other matters relating to a programme of study. |
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Grounds |
This procedure can be used for any complaint except those matters for which a separate procedure exists. |
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Process |
Having first attempted to resolve matters informally, a student can complete a complaints form (see downloads below), and send it to the address shown on the form. The complaint is considered first by the head of the appropriate department or service (unless the complaint relates to that individual). If it is not resolved at that stage, a student can then submit a further, second stage, complaints form which will be referred by a nominee of the Registrar and Secretary to the appropriate Faculty Officer or other person. |
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Review Mechanism |
If a student is still not satisfied with a decision taken in respect of a complaint or academic appeal, they may submit a case review form (see below) requesting that their case be reviewed by a Pro-Vice-Chancellor. |
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Contact |
Complaints |
Case Review |
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Advice for Students |
The Student Advice Centre can advise a student on their position. |
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Procedure |
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Downloads |
Complaints |
Case Review |
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Other Information |
Notes for Faculty Officers considering complaints and appeals (WORD 42KB) Notes for Academic Departments considering Student Complaints and Academic Appeals (WORD 70.5KB) |
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