Service Improvement in Student Services

Our Commitment to Quality

The Student Services Department provides a wide range of administrative and support services to the University community. We are committed to achieving excellence in everything we do and welcome feedback from all our users to help us improve our services.

Service Level Agreements

For each of our service areas, Service Level Agreements (SLAs) set out details of individual services and quality standards. You can view our current SLAs by clicking on the box on the right.

Service Improvement Team (SIT)

The purpose of the Service Improvement Team (SIT) is to encourage improvements in service provision and customer care across the Student Services Department.

Holistic Evaluation

A guide to measuring the impact of service provision.

Find out more about Holistic Evaluation, and download the Toolkit.

Complaints and Appeals

Statistics are produced annually giving the number of complaints and appeals made by students. These statistics are circulated to the Senate and Faculties for information and are analysed for any emerging trends.

Find out more about Annual Statistics for Complaints and Appeals etc.