Delays in Student Finance England loans and grants

Student Finance England

• Phone number: 0845 300 50 90
• Opening hours: Monday to Friday 8.00 am to 8.00 pm; Saturday and Sunday, 9.00 am to 5.30 pm (quieter after 6pm)
• Minicom: 0845 604 44 34 (you must have access to a minicom device in order to use this service)

Due to the delays many students may be arriving at University without their full loan and grant support. We have put in place the following support processes:

Accommodation payments

If students are staying in University Accommodation and are worried they will not have sufficient funds to pay for their first term accommodation on the 1st October, they should contact residencefees@sheffield.ac.uk, tel 0114 2224868, or call into the Income Office, Level 6, University House before the 1st October payment date to rearrange a payment date until after they have received their full loan and grant.

email : residencefees@sheffield.ac.uk

Students staying in private accommodation will need to negotiate with their landlords re payment (help and advice available from Student Advice Centre).

Advice and Support

Students who are concerned about how they have been assessments can get help and advice from the Students Union Advice Centre, in the union building or calling 0114 222 8660 or

email : advice@sheffield.ac.uk

Short Term Loans

Students in hardship due to the delays will be able to apply for a short term loan by making an appointment by calling into SSiD. More information at

http://www.shef.ac.uk/ssid/finance/shortterm.html

Bursaries

Students will not receive a full bursary assessment until Student Finance England have carried out a full means tested assessment. Contact the Financial Support Team for more information.

Financial Support Team (FAST)

The FAST team are available on 0114 22 21319 and 21311 or financialhelp@sheffield.ac.uk to help with queries about these issues and more general hardship support.

email : financialhelp@sheffield.ac.uk