| What support is available for customers unable to visit the Library? |
| If you have difficulty coming to the Library we will post books held in the University Library to your home address. This service is currently free but you will be required to pay for the cost of postage. |
| Who can use the service? |
| The postal request service is available only to registered members of the University of Sheffield with additional support requirements. |
| How do I use the service? |
| Please contact the Library’s Additional Support Service (details below) to register. We regret that requests from anyone not registered for the service cannot be processed. |
| In order to register, you will be asked if you are willing to authorise the Library to debit your PCMS account with the cost of postage for any request. If you agree, we will ask you to print the authorisation form, complete and sign it and return it to the Additional Support Service. Submission details are available on the form. Please see below for further information about your PCMS account. |
| NB: You may withdraw your authorisation at any time and the form would be returned to you. |
| How do I order the books I need? |
| Simply reserve the book(s) you need through Star in the normal way. Further information about requesting items is available from the Quick links box. |
| When you receive an email informing you that your book is ready for collection, please forward the email to lib-support@sheffield.ac.uk requesting postage of the book. |
| Are there any exceptions? |
| We will not post out reference books or items on which there are several more reservation requests. A member of Library staff will contact you about the best way forward with such items. |
| How do I order a photocopy of an article or book chapter? |
| Please use the myDocuments service. |
| How do I pay for the service? |
| Payment is operated through your PCMS (Printing & Copying Management System) account. |
| Please ensure that you have sufficient credit on your PCMS account before making any requests. To do this, simply login to MUSE and select the Printing & Copying Management System link from the home page. |
| How do I top-up my PCMS account? |
You have several options.
- To top-up your PCMS account online using your debit or credit card:
|
- login to MUSE and select the Printing & Copying Management System link from the home page
- select the Web Credit link, followed by one of the amounts offered on the list. The minimum payment is £3, with further multiples of £1
- click on the Proceed to payment link
|
Once you have made your payment, you will receive an email receipt (to your University email account) and your PCMS account will have been credited.
- Your account can also be credited over the phone (0114 222 7200) using your credit or debit card (made in multiples of £1, with a minimum payment of £3)
- Alternatively, you can send a cheque (made in multiples of £1, with a minimum payment of £1) to the Additional Support Service (details below). Please make the cheque payable to ‘The University Of Sheffield’ and write your name and address (home or department) on the back
|
| In the unlikely event that you receive an email informing you that the payment has gone through but your account has not been credited, please email openaccess@sheffield.ac.uk. |
| How can I claim my expenses? |
| If you are able to claim your expenses through your Disabled Students’ Allowance we can provide you with a covering letter, if necessary, to send, with your list of transactions, to your Local Authority or NHS Grants Unit. Please contact the Library’s Additional Support Service if this is required. |
| Further information and comments |
If you would like further information or wish to comment on any aspect of the service, please contact the Library’s Additional Support Service by:
- Email: lib-support@sheffield.ac.uk
- Telephone: (0114) 222 7294
- Post: The Additional Support Service, Information Commons, University of Sheffield, 44 Leavygreave Road, Sheffield, S3 7RD
- The feedback form
|
