What does the Additional Support Service offer?
The Additional Support Service will advise and help you to access Library resources. All requests for assistance will be dealt with in accordance with the Library's Service Level Agreement. |
Below is a list of the support you may expect:
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Is anything expected of me?
All Library customers are expected to comply with the Library Regulations and the “User responsibilities” provided in the Service Level Agreement. This includes keeping your Library loans up to date and paying for any fines which may accrue through late renewal or return of your loans. |
| Library staff are unable to personally manage the loan records of individual students but if your disability presents particular difficulties at specific times please contact the Additional Support Service. |
| If you have been unable to keep your loans up to date due to illness, personal/family problems, difficult events (e.g. bereavement), or serious incidents, please present a Special Circumstances form at a Library Counter or Information Desk and fines will normally be waived. Please refer to the ‘See also’ box for further information. |
Further information
If you would like any of the information provided on these Library web pages in an alternative format, require further details or wish to comment on any aspect of the support for disabled and dyslexic customers, please contact the Additional Support Service by:
- Email: lib-support@lists.shef.ac.uk.
- Telephone: (0114) 222-7294.
- Visiting the Information Commons.
- Post: The Additional Support Service, Information Commons, The University of Sheffield, 44 Leavygreave Road, Sheffield, S3 7RD.
- The feedback form.
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