Photocopying and printing – how do I pay for and reclaim my expenses?

How do I pay for my photocopying and printing?
All members of the University are issued with a PCMS (Printing and Copying Management System) account when they register. Photocopying and printing costs are debited from this account:

• Automatically as you do your own transactions (Swipe your UCard in a photocopier or printer control device to begin)
• Automatically as your Library Support Worker has your printing released by Information Commons staff
• Manually by Information Commons or Library staff after your Library Support Worker has photocopied for you

How do I top-up my PCMS account?
You have several options at all sites:

1. Use one of the value loaders. Simply swipe your UCard and insert your cash. Both coins and notes are accepted
2. Use your debit or credit card

• Login to your MUSE account and click the Printing & Copying Management System link from the MUSE home page
• Select the Web Credit link and then one of the amounts offered on the list
• Click on the Proceed to debit/credit card payment link
• Once you have made your payment, you will receive an email receipt to your University email account and your PCMS account will have been credited
• In the unlikely event that you receive an email informing you that the payment has gone through but your account has not been credited, please email openaccess@sheffield.ac.uk

3. During staffed hours, you can top-up your account over the phone using your debit or credit card. To do this, ring the Library Help Desk on (0114) 222 7200 and "press 2 to speak to a member of Library staff"

At Library sites other than the IC, you can also ask Library staff to credit your account using cash. Your Library Support Worker (LSW), on presentation of their LSW letter, may also do this on your behalf.

How do I reclaim my expenses?
If a photocopying or printing entitlement is included in your Disabled Students’ Allowance:

• Login to your MUSE account
• Scroll down to the Printing & Copying Management System on the MUSE home page and click the My Transactions link. Select the dates for which you need details and click the Get transactions button
• Send the statement to your Funding Body (e.g. Student Finance England) for a refund. If they will not accept the list of transactions, please contact the Additional Support Service who will provide you with a letter detailing the expenses you wish to reclaim

Further information and comments

If you would like further information or wish to comment on any aspect of the service, please contact the Library´s Additional Support Service by:

• Email: lib-support@sheffield.ac.uk
• Telephone: (0114) 222-7294.
• Visiting the Information Commons.
• Post: The Additional Support Service, Information Commons, University of Sheffield, 44 Leavygreave Road, Sheffield, S3 7RD.
• The feedback form.