What should members of staff do when a request for information is received?
Requests for information may be received directly by the Department or sent to the FOI Unit via the foi@shef email address.
If the FOI Unit receive a request to the foi@shef email address they will direct the request to the most appropriate department or departments, that is the department most likely to hold the information that will answer the request. Unless there are already specific members of staff tasked with dealing with Freedom of Information requests, they will be directed to the Head of Department or the Departmental Administrator for action.
Requests received directly by the Department should be forwarded promptly to the FOI Unit for consideration, advice and assistance.
Routine requests for information, such as prospectuses, course information or details of open days or other departmental events should be responded to in the normal way.