The University of Sheffield
Finance

Information for customers

Query or dispute an invoice
If you have a query about an invoice or you wish to dispute the invoice then please contact the appropriate team in the Income Office in the Department of Finance.

Students:
Email:
Telephone:		 contact the Student Customer Team
studentcustomers@sheffield.ac.uk
+44 (0)114 222 4868

Commercial:
Email:
Telephone:		 contact the Commercial Customer Team
commercialcustomers@sheffield.ac.uk
+44 (0)114 222 4473


If you are querying an invoice please ensure that you provide this information:

  • The invoice number(s) you want to query

  • Your customer number (shown on your invoice) or your student applicant or registration number

  • A brief outline of your query or dispute

  • Your contact details so that we can respond to your query or dispute