Telephone Helpdesk

The CiCS telephone Helpdesk provides assistance to all users of the University's computing facilities, and should be the first point of contact for all your IT enquiries.

• Helpdesk opening times

Student Face to Face Support

The drop-in service for students is at the Information Desk in the Information Commons It is open during staffed hours, no appointment is necessary. 

• Student drop-in service

Staff Face to Face Support

The drop-in service for staff is at the Computing Centre on Hounsfield Road. It is open during office hours, no appointment is necessary.

• Staff drop-in service

Self Service Desk

In addition to help via telephone, email and drop-in, you can now find answers to your problems by querying the helpdesk knowledgebase via the online Self Service Desk

• Self Service Desk

On site visits

Occasionally it may be necessary for CiCS staff to make an on-site visit, and examine a technical problem. This service is for University owned equipment only. 

• About onsite visits

Helpdesk location

Staff: Computing Centre, Hounsfield Road
Students: Information Desk, IC Level 1

Telephone:
Internal extension 21111
External (0114) 222 1111
International +44 114 222 1111