CiCS Service Status

The table below shows planned, potential and actual service failures and maintenance. Please note that this table is updated only in office hours (8am-6pm Monday to Friday). You can now follow us on Twitter.


Problem is happening now	At risk period or scheduled maintenance	Everything working now

Status	Date / Time		Service Affected	Incident details
Status	Start	End	Service Affected	Incident details
	Wed 3rd July 09:30	Wed 3rd July 12:30	myPrint online ordering system	The myPrint online ordering system will be unavailable due to essential maintenance - during this maintenance period it will not be possible to submit new jobs to the queue.
	Wed 3rd July 07:00	Wed 3rd July 07:30	CMS maintenance	The CMS editing interface will be unavailable during this maintenance period. The web site will be unaffected by this work and will remain available.
	Mon 1st July 12:20	Unknown	Sigmaplot Licence Codes	New licence codes for the period 1 July 2013 - 30 July 2014 have been requested from the supplier and will be available as soon as possible.
	Sat 29th June 08:00	Mon 1st July 11:37	Student Union - network services	This maintenance period has passed --------------------------------------------- Planned maintenance work by electrical contractors will be taking place as part of refurbishments in the Student Union building. During this work, network services will be at risk of outage without warning in the following areas: Box Office Our Sheffield Shop Union Reception
	Fri 28th June 19:30	Sat 29th June 15:33	Telephone services maintenance (Campus wide)	This upgrade has been completed successfully and all services restored. ------------------------------------------------------------------------ Due to an essential upgrade, all telephone services (mobiles excluded) will be unavailable during this maintenance period - CiCS apologise for the disruption to service and any inconvenience caused.
	Fri 28th June 16:00	Mon 1st July 12:36	SAP PI system	The upgrade has been completed successfully. -------------------------- We will be taking down the SAP PI system to apply necessary upgrades. Interfaces that go through this system CIS, URMS, etc will be suspended for the duration of the upgrade. It is hoped to have the system upgraded before the start of the day on Monday.
	Wed 26th June 11:58	Tue 2nd July 09:22	Guest Wireless Network	The issues with connections to the guest network in Crookesmoor, Elmfield and AMRC buildings have now been resolved. CICS apologise for any inconvenience caused.

This information was retrieved on Tuesday 2nd July 2013 at 10:44.

For any general comments about our service, please use the feedback form on the left. If you are currently experiencing problems, please contact the CiCS Helpdesk on 21111.

Alternatively, to use the CiCS Helpdesk Self Service, log in to MUSE, under the SSiD (or Staff Applications) tab you will find the CiCS Helpdesk channel.