The University of Sheffield
Corporate Information and Computing Services

 CiCS Service Status

The table below shows planned, potential and actual service failures and maintenance. Please note that this table is updated only in office hours (8am-6pm Monday to Friday). You can now follow us on Twitter.

Problem happening now At risk or scheduled maintenance Everything working now
Problem is happening now At risk period or scheduled maintenance Everything working now
Status Date / Time Service Affected Incident details
Start End
Problem happening now Thu 1st August
11:43
Unknown NHS Webmail. There is currently an issue accessing NHS webmail from on campus.

This appears to be an issue with the NHS configuration and they are investigating.
At risk or scheduled maintenance Tue 6th August
07:00
Tue 6th August
08:00
Network maintenance - AMRC Maintenance work will be carried out to move all connections at the AMRC to a new VLAN. All devices will experience a short loss of connectivity for a couple of minutes during this work.
At risk or scheduled maintenance Mon 5th August
20:00
Mon 5th August
22:00
uReports maintenance uReports will be unavailable due to essential maintenance - CiCS apologise for the disruption to service.
At risk or scheduled maintenance Wed 31st July
14:58
Unknown Ogston Server There are some who are currently experiencing issues connecting to the Ogston server.

CiCS are investigating and apologise for any inconvenience caused.

At risk or scheduled maintenance Fri 26th July
16:00
Tue 30th July
09:00
e-Recruitment upgrade The SAP e-Recruitment upgrade has been completed but the service should be considered at risk for the next 24 hours (Monday 29th July).
At risk or scheduled maintenance Tue 23rd July
15:47
Unknown Learning Management System Due to an earlier fault, this should be considered at risk.

CiCS apologise for any inconvenience.
At risk or scheduled maintenance Sun 21st July
09:52
Unknown Network unavailable Updated 26/07/2013
Services in all these areas have been restored but, because of the nature of the fault, should be considered "at risk" for the time being.

Geography building
Addison building
Alfred Denny, sockets prefixed with letters O, U, H, F
Firth Court, sockets prefixed with letter G
Florey Building
Union temporary shop
At risk or scheduled maintenance Fri 19th July
13:43
Unknown MUSE issue We are investigating an issue where IE users are getting logged out of MUSE when clicking on any of the "tabs" after a successful log in.

The current workaround for this issue is to use Firefox.
Everything working now Wed 31st July
11:58
Wed 31st July
12:10
Langsett Langsett has now returned to service.

Everything working now Tue 30th July
13:42
Tue 30th July
14:11
Data Network at Firth Court The earlier network outage has now been resolved and normal service has resumed.

CiCS apologise for any inconvenience caused.

Everything working now Tue 30th July
10:21
Tue 30th July
12:13
Data Network Outage at Mushroom Lane Portacabin Data services have now been restored.

CiCS apologise for any inconvenience caused.
Everything working now Tue 30th July
09:21
Tue 30th July
12:11
Data Network Outage at Firth Court Data services have now been restored.

CiCS apologise for any inconvenience caused.
Everything working now Thu 1st August
06:30
Thu 1st August
09:41
Essential wireless maintenance This work has been completed and normal service restored.
Everything working now Tue 30th July
06:30
Tue 30th July
08:21
Essential wireless maintenance This work has been completed.

CiCS apologise for any inconvenience caused.
----------
The wireless service in all student accommodation blocks will be restarted to implement an essential upgrade - connectivity will be lost for around five to ten minutes at some point during this work
Everything working now Mon 29th July
09:00
Tue 30th July
09:58
myEcho maintenance This work has been completed, CiCS apologise for any inconvenience caused.

Everything working now Mon 29th July
07:00
Wed 31st July
09:25
University Internet Connection Maintenance During this maintenance period, our internet service provider, YHMAN, are upgrading their connections into the wider JANET UK national network.

This work has completed successfully

This information was retrieved on Thursday 1st August 2013 at 19:19.

For any general comments about our service, please use the feedback form on the left. If you are currently experiencing problems, please contact the CiCS Helpdesk on 21111.

Alternatively, to use the CiCS Helpdesk Self Service, log in to MUSE, under the SSiD (or Staff Applications) tab you will find the CiCS Helpdesk channel.

See also: Library eResources service indicators