The University of Sheffield
Corporate Information and Computing Services

SLA for In-House Web Application Support

In-House Web Application Support

Measure 2010-2011   2011-2012
  1 Apr - 30 Sept 1 Oct - 31 March   1 Apr - 30 Sept 1 Oct - 31 March
Problems will be investigated within 2 working hours of reporting to the HelpDesk. Green
Green		 Green
Green		   Yellow Orange

Full SLA for In-House Web Application Support