The University of Sheffield
Corporate Information and Computing Services

SLA for Web Service

Web Service

Measure 2010-2011   2011-2012
  1 Apr - 30 Sept 1 Oct - 31 March   1 Apr - 30 Sept 1 Oct - 31 March
Faults will be investigated within 2 working hours of contacting the HelpDesk during core service hours. Green
Green		 Green
Green		   Green
Green
Percentage up-time of 99.8% Green
Green		 Green
Green		   Red Red

Full SLA for Web Service