User Registration

Description of Service

Registration of users for central computing services.

Client Groups/Eligibility for Services

All staff, students and other eligible applicants — see Introduction Appendix A.

Provider Responsibility

1. To provide all eligible applicants with user names and passwords, which together give access to services.
2. To provide eligible applicants with an email address.
3. To register new students at the annual registration event (or earlier if requested by the department), based on information supplied prior to the start of a session.
4. To register all other requests within 24 hours of the request being received.
5. To suspend access if deemed appropriate.
6. To remove access that is no longer validly in use.
7. To provide ongoing support to registered users regarding use and maintenance of their accounts.

User Responsibility

1. To provide proof of identity or authorisation, if requested.
2. To make separate registrations for services, as required.
3. To abide by the Regulations on the Use of Computing Facilities and the IT Code of Practice.

Regulations on the Use of Computing Facilities

IT Code of Practice

Availability of Service

Core service hours.

Service Statistics/Outputs

1. Logs are kept of many transactions.
2. Annual Report and occasional reports e.g. for main registration.
3. Annual statistics are reported to the CiCS User Group including:
4. Numbers of registrations and account usage.

Service Measures

1. Computer registration for the start of session is carried out as part of the general student registration event and should take a maximum of 1 hour in total (except where queuing times cause unforseeable delays).
2. Staff and student registration for individual requests should be completed within 24 hours.
3. Faults will normally be investigated within 2 hours of reporting to the CiCS HelpDesk.

Dependencies

1. The times given above are dependent on the timely availability of data on students and staff from the relevant departments in the University and from external bodies e.g. UCAS.
2. Correct and full authorisation for external applicants (ie non-registered students and non-members of staff).

Feedback and Monitoring

Staff survey.
Student Services survey.
CiCS User Group.

Benchmarking

None currently.

Exclusions

Departmental systems.

Location of Service

Frontline Support

Charges

None for staff and students, associates by arrangement.

Failure Response

Faults will normally be investigated within 2 working hours of reporting to the CiCS HelpDesk.