The University of Sheffield
Corporate Information and Computing Services

SLA for User Registration

User Registration

Measure 2010-2011   2011-2012
  1 Apr - 30 Sept 1 Oct- 31 March   1 Apr - 30 Sept 1 Oct - 31 March
Computer registration should take a maximum of 1 hour in total. Green Green Green Green   Green Green
Staff and student registration for individual requests should be completed within 24 hours Green Green(1) Green Green(1)   Green Green(1)
Faults will be investigated within 2 hours of reporting to the CiCS HelpDesk Green Green Green Green   Green Green

(1) - Not reported

Full text of SLA for User Registration