The University of Sheffield
Corporate Information and Computing Services

SLA for Print & Design Solutions

University Print & Design Solutions

Measure 2010-2011   2011-2012
  1 Apr - 30 Sept 1 Oct - 31 March   1 Apr- 30 Sept 1 Oct - 31 March
Customers' jobs will be delivered within mutually predetermined timescales.  Red Red (2) GreenGreen   Green Green
Quality Control Check will be made at each production stage. Green Green GreenGreen   GreenGreen  

(1) 98.43% of jobs delivered to the agreed deadline

(2) 91.8% of jobs delivered to the agreed deadline.
HighVolumes of work in September. Shift work and overtime worked to clear backlog April to August.

Full text of SLA for University Print Services