The University of Sheffield
Corporate Information and Computing Services

Timetabling

Description of Service

Assembly and distribution of the University's teaching timetable.

Client Groups/Eligibility for Services

All staff and students.

Provider Responsibility

  1. To liaise with academic and administrative departments in order to collect all the data required to assemble the timetable.
  2. To check the integrity of the data loaded for use by the timetabling software and to ensure data compatibility across the CIS.
  3. To use the software to identify any timetabling conflicts and to liaise with other departments to resolve these conflicts.
  4. To distribute the timetable to the University both electronically and as hard copy.
  5. To meet the required timescale as agreed between the Facilites Management Directorate and academic departments.
  6. To co-ordinate on behalf of the University any new initiatives on timetable construction.
  7. To provide advice, support and training in the use of timetabling software.

User Responsibility

  1. To liaise with staff in CiCS over the production of the timetable.
  2. To provide the information requested within the timescales previously agreed.
  3. To report to the Facilities Management Directorate any corrections to the timetable as soon as they are identified.

Availability of Service

Subject to data collection/loading timescales, as agreed between the Facilities Management Directorate and academic departments, the timetable for a semester will be available at least one month before the start of the semester.

Service Statistics/Outputs

Records of work done.

Service Measures

Any problems with the availability and content of the electronic timetable will be investigated within 8 working hours of the problem being reported to the HelpDesk.

Dependencies

Information being supplied by academic and administrative departments.
Facilities Management staff carrying out data entry.

Feedback and Monitoring

Through University committees e.g. Teaching Committee.
CiCS User Group.

Benchmarking

Through interaction with outside professional agencies, software user group and colleagues in other HEIs (See Section 7 of the Introduction).

Exclusions

Decisions on the details of the content of the timetable.

Location of Service

Failure Response

Any problems with the availability and content of the electronic timetable will be investigated within 8 working hours of the problem being reported to the HelpDesk.