The University of Sheffield
Corporate Information and Computing Services

SLA for Support to Local Sys-Admins

Support tp Local Sys-Admins

Measure 2010-2011   2011-2012
  1 Apr - 30 Sept 1 Oct - 31 March   1 Apr - 30 Sept 1 Oct - 31 March
Initial investigation of user requests will be within one week. Green Green(1) Green Green(1)   Green Green(1) Green Green(1)

(1) - Not reported

Full SLA for Support to Local Sys-Admins