SLA Summary - SLA - CiCS - The University of Sheffield

Service Measures

Service	Measures	2006-2007		2007-2008
SLA for CiCS and Library		1 Apr - 30 Sept	1 Oct - 30 Mar	1 Apr - 30 Sept	1 Oct - 30 Mar
User Registration	3	Yellow	Yellow
Desktop Computing	3	Green	Green
Central Filestore	2	Red	Red
Application Software	1	Green	Green
Printing	1	Green	Green
High Performance Computing	2	Red	Red
Mail Service	2	Yellow	Yellow
Network Infrastructure	5	Red	Red
Computer Infrastructure	2	Green	Green
Helpdesk and IT Support	2	Green	Green
Service Misuse	2	Green	Green
CiCS Computing Rooms	2	Green	Green
Liaison	2	Green	Green
Purchasing	1	Green	Green
Information and Documentation	2	Green	Green
Training	1	Green	Green
Web Service	2	Green	Yellow
Computing Equipment Repairs	1	Green	Green
Equipment Loan Service	1	Red	Red
CIS Maintenance	2	Green	Green
CIS Operational Support	1	Green	Green
Management Information	1	Green	Green
Timetabling	1	Green	Green
UCards	1	Green	Green
Telecommunications	6	Red	Red
In-house Web Application Support	1	Green	Green
Data Protection	1	Green	Green
Central WebCT Provision	1	Green	Green
Records Management Service	2	Green	Green
Support to Local System Administrators	1	Red	Red
Freedom of Information	1	Green	Green
Audio Visual Service	2	Green	Green
Car Parking	2	Green	Green
The Drama Studio	1	Green	Green
University Print Service	2	Green	Green
Room Bookings	2	Green	Green