The University of Sheffield
Corporate Information and Computing Services

SLA for CiCS Computing Rooms

CiCS Computing Rooms

Measure 2010-2011   2011-2012
  1 Apr - 30 Sept 1 Oct - 31 March   1 Apr - 30 Sept 1 Oct - 31 March
Student Computing Room faults on the central campus will normally be investigated within 8 working hours of reporting. Green
Green		 Green
Green		   Green
Green
Equipment in Student Computing Rooms will be checked weekly and cleaned annually. Green
Green		 Green
Green		   Green
Green

Full SLA for CiCS Computing Rooms