The University of Sheffield
Corporate Information and Computing Services

SLA for Room Bookings

Room Bookings

Measure 2010-2011   2011-2012
  1 Apr - 30 Sept 1 Oct - 31 March   1 Apr - 30 Sept 1 Oct - 31 March
80% of incoming telephone calls will receive a response within 20 seconds. GreenGreen GreenGreen   Green Green
80% of incoming e-mails will receive a response within 48 hours. Green Green GreenGreen   GreenGreen

Full SLA for Room Bookings