The University of Sheffield
Corporate Information and Computing Services

SLA for Records Management

Records Management

Measure 2010-2011   2011-2012
  1 Apr - 30 Sept 1 Oct - 31 March   1 Apr - 30 Sept 1 Oct - 31 March
Enquiries to the Records Management Service will be acknowledged within 1 working day of receipt. Green Green Green Green   Green
Green		 Green
Green
Appointments to visit departments will be made within 5 working days of acknowledgement of enquiry. Green Green Green Green   Green
Green		 Green
Green

Full text of SLA for Records Management