Printing
Description of Service
Provision of infrastructure necessary to enable users to print documents, both in Student Computing Rooms and elsewhere on campus.
Client Groups/Eligibility for Services
All registered users.
Provider Responsibility
- To provide printing facilities for all centrally managed systems. A procedure exists for connecting departmental printers to the network. This includes setting up print queues and giving access rights based on information provided by the departmental contact.
- To provide a pre-paid printing service within advertised Student Computing Rooms.
- To provide a central printing service for some CIS reports, and to provide a secure printing environment when these reports are confidential.
- To provide a list of recommended printers for connection to the network.
User Responsibility
- For departments with networked printers, to provide a Local System Administrator, and an assistant, capable of managing the printer and to liaise with CiCS over its use.
- To treat printers, print release stations and value loaders with respect.
- To report any equipment/service failures immediately they are discovered.
- To follow procedures and connect only recommended printers to the network.
- To buy printers from the list of recommendations.
Availability of Service
Printing functionality - 24 hours a day, 7 days a week.
Service Statistics/Outputs
Annual Report.
Reports to internal meetings.
HelpDesk records.
Service Measures
Printer faults on the central campus will be investigated within 2 - 8 working hours of being reported depending on severity.
The failure response time for sites off the central campus could be longer.
Dependencies
Third party maintenance contracts.
Feedback and Monitoring
Staff survey.
Student Services survey.
Benchmarking
Comparison through contact with other equivalent HEIs.
Exclusions
Support of printers installed locally.
Location of Service
- ICT Support in Customer Services.
- Application Support Team in Technical Services.
Failure Response
Print service faults on the central campus will be investigated within 2 - 8 working hours of being reported depending on severity.
The failure response time for sites off the central campus could be longer.