| Measure |
2010-2011 |
|
2011-2012 |
| |
1 Apr - 30 Sept |
1 Oct - 31 March |
|
1 Apr - 30 Sept |
1 Oct - 31 March |
| Percentage up-time of 99.98%. |
Green |
Green |
|
Green |
|
| Faults will be investigated within 4 working hours of reporting to the HelpDesk; critical cases will be dealt with immediately. |
Green |
Green |
|
Green |
|
| Installation of a new data point will be completed within 10 working days of the Friday following the receipt of the order. |
Green |
Green |
|
Green |
|
| Requests to install a local hub will be dealt with within 5 working days of receipt of the request. |
Green(1) |
Green (1) |
|
Green(1) |
|
| Quotations for work to be carried out will be provided within 10 working days of receipt of the request. |
Green(1) |
Green(1) |
|
Green(1) |
|
