The University of Sheffield
Corporate Information and Computing Services

SLA for Mail Service

Measure 2010-2011   2011-2012
  1 Apr - 30 Sept 1 Oct - 31 March   1 Oct - 30 Sept 1 Oct - 31 March
Faults in the mail service will be investigated within 2 working hours of reporting to the HelpDesk. Green
Green		 Green
Green		   Green
Green
Faults in the mail distribution list mechanism will be investigated within 8 working hours of reporting. Green Green(1) Green Green(1)   Green Green(1)

(1) - Not reported

Full SLA for Mail Service