SLA for Information & Documentation

Information & Documentation Measure 2010-2011   2011-2012   1 Apr - 30 Sept 1 Oct - 31 March   1 Apr - 30 Sept 1 Oct - 31 March 100% of new staff and students will receive a starter pack. Green Green   Green Significant documentation errors will be corrected on the web within 7 working days of reporting, and on paper within 15 working days of reporting. Green Green   Green Full SLA for Information & Documentation