The University of Sheffield
Corporate Information and Computing Services

SLA for High Performance Computing

Measure 2010-2011   2011-2012
  1 Apr - 30 Sept 1 Oct - 31 March   1 Apr - 30 Sept 1 Oct - 31 March
Percentage up-time of 99.9% GreenGreen GreenGreen   GreenGreen
Faults will be investigated within 2 working hours of reporting to the HelpDesk. Green Green(1) GreenGreen (1)   Green Green(1)

(1) - Not reported on

Full SLA for High Performance Computing |