The University of Sheffield
Corporate Information and Computing Services

SLA for Desktop Computing

Desktop Computing

Measure 2010-2011   2011-2012
  1 Apr - 30 Sept 1 Oct - 31 March   1 Apr - 30 Sept 1 Oct - 31 March
A percentage up-time of 99.98%. Green Green Green Green   Green Green
Faults will be investigated within 8 working hours of being reported. Green Green Green Green   Green Green
Where the Managed Service has failed , a new version will be downloaded within 8 working hours of reporting. Green Green Green Green   Green Green

Full text of SLA for Desktop Computing