Counter Sales
Description of Service
Over-the-counter sales of software and small items of computer equipment, as per price list, principally available from the Computing Centre reception.
Client Groups/Eligibility for Services
All staff and students dependent on licensing terms of specific software.
Provider Responsibility
- To provide a price list showing where and by whom each product may be purchased.
- To maintain stocks of items on the price list, where possible.
- To provide some items to order and to let customers know when the ordered item is available for collection.
- To manage any associated software licensing issues.
- To inform purchasers of conditions of use of licensed software purchased from CiCS.
User Responsibility
- To use software only for the purpose for which it was purchased and licensed.
- To obey licensing terms and restrictions.
Availability of Service
Computing Centre reception and IT Centres (restricted range of products) during staffed hours.
Service Statistics/Outputs
Sales records.
Order records.
Licensing records.
Service Measures
None at present.
Dependencies
Limits applied by licensing agreements.
Feedback and Monitoring
Staff survey.
CiCS User Group.
Student services survey.
Benchmarking
None currently.
Exclusions
Software limited by licensing agreements.
Location of Service
- Admin Support in Business Services.
- Learning and Teaching Support in Customer Services.
Charges
As advertised.
Failure Response
Faulty items will be replaced at CiCS' discretion, and in compliance with the Sale of Goods Act.