SLA for Computer Infrastructure

Corporate Information and Computing Services

You are here:

Measure	2010-2011		2011-2012
	1 Apr - 30 Sept	1 Oct - 31 March	1 Apr - 30 Sept	1 Oct - 31 March
More than 99% of backups will be completed successfully.	Green	Green	Green
Problems will be investigated within 2 working hours of reporting to the HelpDesk.	Green	Green	Green