The University of Sheffield
Corporate Information and Computing Services

SLA for CIS Operational Support

CIS Operational Support

Measure 2010-2011   2011-2012
  1 Apr- 30 Sept 1 Oct - 31 March   1 Apr - 30 Sept 1 Oct - 31 March
All faults reported to the HelpDesk will be investigated within 2 working hours of reporting. Green
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Full SLA for CIS Operational Support