SLA for Audio Visual Services - SLA - CiCS - The University of Sheffield

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SLA for Audio Visual Service

Measure	2010-2011		2011-2012
	1 Apr - 30 Sept	1 Oct - 31 March	1 Apr - 30 Sept	1 Oct - 31 March
98% of audio-visual aid bookings will be successful.	Green	Green	Green
98% of video-conferencing bookings will be successful.	Green	Green	Green