The University of Sheffield
Corporate Information and Computing Services

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The functional requirements of the system are being refined.

About the Project

A system to enable the sending of mass personalised emails to our potential students.
The project will deliver an IT solution, potentially taking the form of an enhancement to CRM and/or CIS.

The project will include an initial phase of work to investigate/review current ‘As-Is’ processes (or ideal good practice) and to define/agree optimised ‘To-Be’ processes (in terms of the customer experience and also in terms of time and efficiency for staff undertaking the work).

Once the ‘To-Be’ processes are defined and agreed, the user requirements for an appropriate IT/technical solution will be documented and agreed and this will inform in-house development work.

A pilot service will be run for a period of time within a representative sample of user departments to enable testing and sign-off, before a solution is rolled out operationally across the University.

Timescales

A solution should be in place by October 2013 for the start of the new recruitment communications cycle.

Project Documentation