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Problems logging in to MUSE
No log in boxes
If you do not see any boxes to input your username and password then this is because you do not have javascript enabled.
"Login failed. Please try again."
If you have entered your University username and network password and get an error of "Login failed. Please try again."
Then you should:
- Re-enter your University username and network password.
- If it fails again you need to "synchronise passwords", this will re-set the MUSE password to your network password. This can be done through the synchronise password link on the right. Please note that this takes a few minutes to take effect, so be patient, and don't try to login again for 5 minutes.
If you still can't login successfully please check the following:
- You have the correct URL
- You have the latest version of one of the recommended web browsers
- Do not alter the Show Advanced Options box
- Make sure cookies are enabled within the browser
If you are still unable to login to MUSE please contact the HelpDesk. See link on the right
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