Billing Procedures for Additional Filestore (2011-2012)

The following process is the best way to handle requests via UBase - it is also used for charging for VMware virtual machines.

• To ease administration there is a common billing period from 1st October 2011 thru 30th September 2012. Also only one invoice will be raised - in June 2012 - unless users would prefer to pay in advance.
• For new purchasers of VMware & storage - we will prorate to the end of September 2012. (Vmware may have some one off license costs in addition to this recurrent cost).
• For users who add to their storage requirements during the year - this will be reflected in the invoice in June 2012. Any changes between June 2012 & September 2012 will be added to next years charges.
• CiCS initiate the charging process:

1. The Customer will be emailed by CiCS with itemised costs for the service provided . The email will have a unique reference number & ask the customer to raise an internal trade order.
2. The customer is then expected to raise the internal trade order - quoting the reference number.
3. Upon receipt of the order - CiCS will raise an invoice
4. Upon receipt of the invoice - the customer should pay.