Service Catalogue

Service Area	Service	Service Component
Learning and Teaching	Learning Spaces	Student Computer Rooms
		Lecture Theatre Equipment
		Lecture Theatre Software Delivery
	Computing Facilities for Students	Student Computer Equipment
		Student Software Delivery
		Networked Printing for Students
		Assistive Technologes
	eLearning and Technologies	Online Learning Environment (MOLE)
		Lecture Recording (myEcho)
		Media Hosting
		Library Applications
	Support for Teaching	Room Bookings
		Timetabling
		Academic Information
		Student Module Timetable
		Student Module Choice (including add-drop)
		Assessments
Research and Innovation	Research Computers	High Performance Computing facility
		Storage
		Grid Computing
	Research Applications	Research Applications
		Hosted Applications
	Support for Research	Support for Research Applications
		Data Analysis Support
		Research System Advice and Consultancy
	Research Administration	Research Costing
		Post-Award Research Administration
		myPublications
		Research Supervisor Finder
		Research Data Management
Communication and Collaboration	Email	Staff Email
		Student Email
		Broadcast Email
	Telephony	Landlines
		Mobiles
	Web Services	Website Content Management System
		cPanel Websites
		MUSE
	Calendaring	myCalendar for Staff
		myCalendar for Students
	Video Conferencing	Video Conferencing Suite
		Mobile Video Conferencing Unit
		Access Grid Room
	Social Networking	uSpace
		myChat
	File Sharing	FTP
		Networked Filestore
		MUSE Groups
	Mobile Services	CampusM
		WAP
Help and Support	IT Support	Telephone Helpdesk
		Self Service
		Face-to-Face Support
		On-Site Visits
		Live Support (Remote Assistance, Click to Chat)
		Service Status
	Information and Training	Induction
		Training Courses
		Training Materials and Documentation
	Liaison	Strategic Liaison
		Operational Liaison
		Learning and Teaching Liaison
	Access and Security	Computer accounts
		UCards
		Security
ICT Infrastructure	Application Services	Application Servers
		Directory Services
	Storage	Infrastructural Storage
		General Storage
		Additional Storage
	Network	High Speed Wired network
		Wireless Network
		Internet Connection
		Core Network services
		Network Printing for Staff
	Software Delivery	Staff Software Delivery
		Software Download Service
Corporate Information	Business Analysis and Service Design	Business Analysis
		Service Design
	IT Systems Providing Services to the University	Finance, HR and Payroll System
		Student Admin Systems
		Admin Systems
		Student Facing Systems
	Management Information	Business Intelligence
		University Data Library
		Data Quality and External Returns
Business Activity	Print and Design	Creative Design for Print and Electronic Communication
		Print, Binding and Document Production
		Events and Promotional Material
		Print and Design Consultancy
		Print Best Practise
	Event and Performance Space Management	The Octagon Centre/Firth Hall
		The Drama Studio
		Room Bookings
	Sales	Varsity Gifts
		Computer Accessories
		Licensed Software
	Information and Data Compliance	FOI Requests
		Data Protection Guidance
	Records Management	Information and Guidance
		Physical records Storage
		University Archives