Scanning for and removing viruses
If you believe you have a virus you should first update your antivirus software and then run a full scan of your computer. The instructions below tell you how to do this using the antivirus software provided by the University.
If you need assistance at any stage then please contact the CiCS Helpdesk. Contact details can be found on the Help and Support link to the left.
Step 1 - Update your antivirus software
For your antivirus software to detect the most recent threats it should be updated. For further information see the link below.
Step 2 - Scanning for viruses
You should now scan your computer for viruses. To do this using Microsoft Forefront (or Security Essentials):
- Right click on the green Shield icon (in the bottom right of your screen).
- Select "Open".
- Windows Vista and Windows 7 users may have to give the application administrator privileges.
- Click on the Scan now button.
The time taken to carry out a scan is dependent on the number of files stored on your computer and the speed of your computer; this may be several hours.
Step 3 - Cleaning the computer
Your antivirus will report back on its findings. Microsoft Forefront (or Security Essentials) will normally delete all positively identified viruses but may ask for confirmation if it detects suspicious files.
If your computer asks for confirmation of suspicious files or is unable to remove them then please contact the CiCS Helpdesk.
Step 4 - Rescanning your computer
Once you have updated, scanned and if necessary cleaned your computer we recommend that you reboot your computer and scan again.
If your computer detects a reinfection or further suspicious files then you should contact the CiCS Helpdesk who will provide you with further assistance.