Patrice Panella

Head of Learning and Teaching Support

Customer Services

Telephone: (0114) 22 21135

Responsibilities

Lead the Learning and Teaching Support team who look after the technology in all of the central learning and teaching spaces, including lecture theatres, seminar rooms, open access computer rooms, and IT centres, including the Information Commons and the Edge. The team includes AV Services and the It-centres team and provides frontline support to staff and students in all of these areas. We also support students who have additional needs, with both hardware and software.
First point of contact for colleagues with any query about CiCS’ learning and teaching support, including the University managed desktop, hardware and software.
Work with academic colleagues and colleagues in other central services departments to ensure that CiCS provides the best level of support possible of the University’s Learning and Teaching Strategy.

Biography

I did a degree in Classics and came to the UK in 1977 to work in York as an archaeologist. Real life intervened and I retrained as a computer programmer.

I came to the University in 1988 and worked first in the Data Processing Unit, which became MAC Services, and then merged with Academic Computing Services and Corporate Information to become CiCS. I´ve been a developer, an analyst, a project manager and took up my current role in January of 2007.