Paul Cooke

ICT Support Technician

Customer Services

Telephone: (0114) 22 21189

email : p.cooke@sheffield.ac.uk

Responsibilities

• Helpdesk analyst providing IT support and advice to all members of the University
• Face to face support through the drop-in service
  
• Provide support for software, hardware and systems problems on PCs and Macintosh computers; install and update operating systems, fix and clear problems caused by viruses; provide advice on keeping equipment safe and virus free; configure network services software and other application software
• Specific responsibility for running the Drop-in Service
• Specific responsibility for connecting computers to the wireless network on campus and in the residences
• Diagnose and rectify virus and spyware infections on computers