Mike Walker

ICT Software Support/Helpdesk Assistant

Customer Services

Telephone: (0114) 22 23018

email : michael.walker@sheffield.ac.uk

Responsibilities

• Helpdesk analyst providing IT support and advice to all members of the University
• Face to face support through the drop-in service
• Provide support for software, hardware and systems problems on PCs and Macintosh computers
• Install and update operating systems
• Fix and clear problems caused by viruses
• Provide advice on keeping equipment safe and virus free
• Configure network services software and other application software
• Administrating and developing support solutions for CiCS and other members of the University.
  

Biography

I joined CiCS in April 2009 after working in many different roles for 10 years with Siemens IT Solutions and Services in Lincoln.