Mark Franklin

Voice and Data Support Manager

Customer Services

Telephone: (0114) 22 29293

email : m.franklin@sheffield.ac.uk

Responsibilities

• Management of the Voice and Data Support team, icluding installation and maintenance of ICT networks, University switchboard, mobile services and related issues 
• Management and development of voice systems
• Management of incidents relating to CiCS services
• Management of Business Continuity relating to CiCS services

Biography

I've been at the University since 1988 when I started a degree course in Physics and Astronomy.

I started working here (which implies I did no work for my degree, which isn't that far from the truth) in 1991 in the Estates Department (then the Buildings Services Office) carrying out a large number of different roles - starting with helping to catalogue the University's drawings archive and eventually ending up as Acting Telecoms Manager (a post I held more than once).

In 1999 the telecommunication function moved into CiCS as part of the Infrastructure Support team to enable a smoother integration of voice and data support and when CiCS was restructured in late 2006 I took up my current role in the Customer Services section.

More recently I have acquired responsibility for management of incidents relating to the services CiCS provides (fixing things when they break), and I take the lead on Business Continuity for CiCS services too (stopping things from breaking in the first place).